IT Support (f/d/m)

HOLOGATE is seeking a highly motivated IT Support to join our team. The successful candidate will oversee the day-to-day support of our clients and ensure our business’s smooth and efficient running. The IT Support will work in flexible shifts to ensure that our products and services meet the needs of our clients.

We offer:

• A competitive salary
• Intensive onboarding and individual training
• High growth potential
• Flexible work arrangements with core hours / work-life balance
• A great team spirit in a dynamic and international working environment

Responsibilities:

• Support for hard- and software
• Troubleshoot system and network problems
• Diagnosing and solving hardware or software faults
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion
• Prioritize and manage open cases at one time
• Test and evaluate new technology

Key Qualifications:

• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills
• The ability to interact confidently with clients to establish what the problem is and explain the solution
• Problem-solving skills
• Attention to detail
• A strong customer focus
• German fluent