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Team Assistant

Job Category: General Office
Job Type: Full Time
Job Location: Munich
Gender: m/f/d

Tasks

-Comprehensive support in all matters concerning customer service
-Handling customer complaints, seeking assistance where necessary
-Telephone and written customer consultation
-Processing orders, organising and assisting in logistics processes
-Ensuring issues are resolved to the satisfaction of the customer and the company
-Identify and close new opportunities within existing customer base
-Update and maintain sales database
-Ability to manage multiple systems and administration at once
-Manage after sales processes and interface with the support team

Skills

-Experience in a customer service or sales role with face-to-face customer contact
-Ability to adapt to frequent change and fast-paced environment
-Ability to initiate contact and communication
-Teamwork, communication & cross-group collaboration skills
-Proactively drive accounts with minimal oversight from sales or senior management
-Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell -opportunities
-Incredibly detail oriented, ability to manage multiple priorities
-MS Office knowledge including Word, Excel, and PowerPoint
-Fluent German and English

Desirable

-Has owned & exceeded a Quota
-Experience with Salesforce.com or other CRM tools

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