Tasks
-Maintain account retention while providing exceptional customer service and developing client relationships
-Managing 10-20 accounts ranging in values
-Identify and close new opportunities within existing customer base
-Create and execute a territory plan to drive customer retention and upsell opportunities
-Exceed monthly/quarterly growth and renewal goals
-Coordinate with business users and procurement to ensure timely renewals
-Update and maintain sales database
-Ability to manage multiple systems and administration at once
Skills
-Experience of working in an account management role providing solutions to customers
-Teamwork, communication & cross-group collaboration skills
-Must be able to proactively drive accounts with minimal oversight from sales or senior management
-Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
-Incredibly detail oriented, ability to manage multiple priorities.
-Ability to perform in a fast paced environment
-MS Office knowledge including Word, Excel, and PowerPoint
Desirable
-Has owned & exceeded a Quota
-Experience with Salesforce.com or other CRM tools
