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IT Support

Job Category: IT
Job Type: Full Time
Job Location: Munich
Gender: m/f/d

HOLOGATE is a market-leading immersive media company offering innovative extended reality solutions for entertainment and enterprise use. Operating the largest out-of-home virtual reality network in the world, with 400+ turnkey VR systems in locations across 38 countries and reaching more than 12 million players, the HOLOGATE brand lineup continues to set the standard for entertainment centers that want to transport their guests into another dimension with the latest entertainment and amusement technology.

Our award-winning team has helped grow HOLOGATE from a small start-up into a company of 50+ employees, excelling in all possible disciplines in our incredible office in Munich within the last few years. We are looking for creative artists, technical masterminds, administrative gurus, fantastic sales heroes, and strategic operations commanders… superstars aiming to exceed expectations and understand that teamwork makes the dream work.

We work with cutting-edge technology and our creative team on exciting challenges, including the possibility to show personal initiative and to grow with our company. If you are passionate about immersive technology and would like to work with like-minded professionals in an international team, HOLOGATE might be the right place.

You are working as an IT Support who establishes high performance and represents HOLOGATE and its Core Values in our team and to our customers. You are searching for new challenges and career advancement within IT Support.

We offer a secure position in a fast-growing immersive media company. Work with cutting-edge technology and our team on exciting challenges, including the possibility to show personal initiative and to grow with our company. On top of that, we offer you:

  • Intensive Onboarding and targeted individual training
  • A high degree of creative freedom
  • A young team with high growth potential
  • Modern and open working environment with lounges, kicker-table, arcade machines, and team events
  • Water, coffee, tea, fresh fruits for free

Main Tasks

  • Remote support for hard- and software
  • Troubleshoot system and network problems
  • Diagnosing and solving hardware or software faults
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion
  • Prioritize and manage open cases at one time
  • Test and evaluate new technology

Skills

  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills
  • The ability to interact confidently with clients to establish what the problem is and explain the solution
  • Problem-solving skills
  • Attention to detail
  • A strong customer focus
  • German and English fluent

We are looking for all levels junior to experienced IT Support. Even if you don’t have all skills but are interested in working for HOLOGATE please do not hesitate to drop us a line.

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